Six things Walmart’s new CRO Seth Dallaire must do to make its ad business as good as Amazon’s

Seth Dallaire is Walmart’s new chief revenue officer

  • Walmart recently named former Amazon ad exec Seth Dallaire as chief revenue officer.
  • Advertisers have wish lists for things they hope he changes with Walmart’s ad business.
  • Marketers want better adtech tools and more insight into the profitability of their products.

Former head of Instacart and Amazon’s advertising business Seth Dallaire has a big new job at Walmart, and advertises are speculating about how he might shake up Walmart’s ad business.

Dallaire, credited with building Instacart and Amazon’s advertising businesses, was named Walmart’s chief revenue officer earlier this month.

He joins Walmart as advertising has become a big focus for the retail giant as it squares off against Amazon’s dominance over e-commerce advertising, even if it only makes up less than 1% of Walmart’s revenue. Walmart rebranded its ad business to Walmart Connect this year, rolled out new partnerships with adtech companies that sell ads, and built a demand-side platform for programmatic advertising with The Trade Desk.

“Seth is very well regarded in the industry, and his appointment speaks volumes to the strategic vision that Walmart has for its advertising platform,” said Kiri Masters, CEO of e-commerce agency Bobsled Marketing.

Insider spoke with five e-commerce agencies and tech firms and asked what they would like to see Dallaire add to Walmart’s ad business.

Marketers need a clear vision from Walmart advertising

Walmart’s history with advertising hasn’t been consistent. For instance, the defunct ad agency Triad Retail once sold its ads, and now Walmart is pushing its new in-house ad platform. So it’s difficult for advertisers to create a longterm strategy with the retail giant, said Justin Leigh, cofounder and CEO of ecommerce agency Ideoclick.

“They need to engage with the community, set a standard, and get a roadmap,” he said. “It’s become really challenging to tell a brand the story of how to be successful.”

Bringing together online and offline sales

Leigh said his clients want to better understand the profitability and in-store availability of the products they advertise.

“The goal for all retail media platforms is to invest in products that have a very longterm return,” he said. “If a product is going to go out of stock, Walmart discontinues it, or tells us that it’s not profitable, then we’ve just wasted all of our marketing dollars.”

Advertisers want ad-buying standards

Most retail media networks sell media via a second-price auction, where the winner pays one cent more than the second-highest bidder. But Walmart uses a first-price auction, where the winner pays exactly the price that they bid. Some buyers find this frustrating.

Advertisers prefer second-price auctions because they pay less than what they actually bid. And sellers like second-price auctions because buyers will raise their bids, which prevents inventory from selling too cheaply.

Dallaire rolled out a second-price auction at Instacart and sources expect for him to follow a similar playbook at Walmart.

“Seth’s biggest priority will be accelerating the deadline on a second-price auction,” said Adam Epstein, VP of growth at e-commerce adtech firm Perpetua.

Buyers want better targeting and more access to inventory

After years of outsourcing advertising to Triad Retail, Walmart started building its advertising business and tech stack internally a couple years ago.

While both Amazon and Walmart let advertisers use shopper data to target ads outside their respective platforms, Walmart offers fewer targeting options, said Rina Yashayeva, VP of marketing agency Marketplace Strategy. She would like to see Walmart roll out features that let advertisers zero in on specific search keywords.

Adtech firms and agencies also said that they’d like Walmart to expand its two-year-old API and self-serve tools that allow advertisers to manage their own campaigns. A handful of companies like Pacvue, Tinuiti, and Teikametrics are plugged into the API to help advertisers manage e-commerce advertising campaigns.

But the API isn’t widely available, said Laura Meyer, founder and CEO of e-commerce ad agency Envision Horizons. Most advertisers run campaigns through Walmart’s managed service arm, and expanding the API to more adtech firms would allow Walmart to grow its number of advertisers.

“Opening up the API would increase spend and adoption of Walmart’s advertising,” she said.

Marketers want more proof that Walmart ads work

Return on ad spend, a critical metric that tracks how much each advertising dollar contributed to sales, is lower on Walmart than Amazon, said Bobsled Marketing’s Masters. That makes it harder for advertisers to justify spending ad dollars there.

Part of the problem with return on ad spend is Walmart’s definition of attribution, a metric that tracks how many people bought a product over a period of time. Walmart changed how it measures attribution from three days to 14 days this year to match Amazon, but advertisers have also said that Walmart’s return on ad spend does not include offline sales for advertisers, which would give them a more accurate metric.

Advertisers would like video ads

Video ads that let advertisers attach a clip to a targeted search ad have been a boon for Amazon. And Amazon has continuously invested in these units over the past couple of years, with formats like Sponsored Brands.

Envision Horizons’ Meyer said that she’d like to see Walmart add the same feature, and it would attract brand budgets from advertisers that want to show people how a product works.

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