A B&B business can be a great way to make a living, plus you will find that now is a good time to be running this type of business with the staycation boom. While there is a lot of opportunity for B&B businesses with people vacationing more at home, you will also find that it is becoming increasingly competitive. So, what can you do to make your B&B business stand out from the crowd?
Invest in Quality Beds
First, you will find that investing in quality beds can really make a difference. As implied by the name of the industry, people are looking for a comfortable bed and this can really make a difference to their stay. Having quality beds for your guests will improve their stay greatly, which then should help you to retain customers, benefit from positive customer reviews and develop a positive reputation.
Always Have a Smile On Your Face
Customer service is also hugely important and you want to be as friendly and welcoming as possible. This means having a smile on your face at all times – even if you do not feel like it!
Following this, you can improve your guests’ experience and make them feel more welcome by offering advice on staying in the area. This could include where to go shopping, the best pubs and restaurants and local events worth checking out.
Keep the Lobby Spotless
First impressions count for a lot in this line of work, so you want to make sure that your lobby/entrance area is kept spotless at all times (just like the bedrooms).
Add Small Touches
In the B&B industry, it is often the small touches that make a big difference. Putting a chocolate on the pillow of your guests each day is one of the best examples of this and should help to keep your guests happy.
Ask for Positive Reviews
You need to be forthcoming when it comes to reviews and ask your guests to leave ones for you. Positive reviews are hugely valuable in this industry and will be one of the first things that people look for.
Have a Breakfast-Inclusive Option
It is also a good idea to have a breakfast inclusive option. Not everyone will want to stay for breakfast and this should be an option, but there will be those that will want breakfast and you will want to give them various options and a suitable dining area.
Decorate the Rooms Tastefully
You will also want to decorate the rooms tastefully so that they are comfortable and welcoming, but avoid going overboard. You can do this with a neutral color scheme, sticking to the essential furniture for a bedroom and neutral artwork.
These are a few of the best ways to stand out that should help you to achieve higher levels of success with your B&B.